The purpose of this paper is to demonstrate the value of critical research for information and communications technology for development (ICT4D) studies. Most previous IS research on ICT4D projects is interpretive and has focused on the immediate organizational context, but there are very few critical studies that have engaged in macro sociopolitical analyses regarding institutional change. Hence we extend previous IS research on ICT4D by adopting a critical research perspective on the macro sociopolitical context within which most ICT4D projects take place. We illustrate this with an ethnographic study of a project that was intended to improve the education and social welfare of the aboriginal people in Taiwan. On the surface the project was tremendously successful; it became a showcase on national radio and TV showing how ICT could be used to support underprivileged children. However, our research uncovered a different story altogetherÑa story of the aboriginal people themselves feeling marginalized and without much of a voice. We use concepts from postcolonial theory to make sense of these two contradictory stories. We found that the interrelationship between the macro sociopolitical context and the local organizational context of the ICT4D project is the key to understanding what went wrong, something which we would not have discovered if we had taken the traditional approach. The postcolonial context is powerful and pervasive, hampering any real progress.
Over the past 35 years, information technology has permeated every business activity. This growing use of information technology promised an unprecedented increase in end-user productivity. Yet this promise is unfulfilled, due primarily to a lack of understanding of end-user behavior. End-user productivity is tied directly to functionality and ease of learning and use. Furthermore, system designers lack the necessary guidance and tools to apply effectively what is known about human-computer interaction (HCI) during systems design. Software developers need to expand their focus beyond functional requirements to include the behavioral needs of users. Only when system functions fit actual work and the system is easy to learn and use will the system be adopted by office workers and business professionals. The large, interdisciplinary body of research literature suggest HCI's importance as well as its complexity. This article is the product of an extensive effort to integrate the diverse body of HCI literature into a comprehensible framework that provides guidance to system designers, HCI design is divided into three major divisions: system model, action language, and presentation language. The system model is a conceptual depiction of system objects and functions. The basic premise is that the selection of a good system model provides direction for designing action and presentation languages that determine the system's look and feel. Major design recommendations in each division are identified along with current research trends and future research issues.